The entire staff was very helpful, friendly and professional. We had recently attended the Rochester Auto show and had an idea which vehicle we wanted. This made the choice of which vehicle easier. We were very happy that we were to make a deal and have our new vehicle in only few hours... More Less
My experience was excellent!
Prior to Cortese, I purchased vehicles from Hoselton. For 20+ years my family and I enjoyed their service, primarily through a former specific salesman. I purchased a Jeep in 2007, they then sold that portion of their dealership to Vision. After multiple bad experiences with Vision's service, and multiple bad experiences with Marina Jeep's service and sales, I was determined to abandon the Jeep line altogether. Afterall, why buy a car I can't have serviced in my area?
Upon reaching Cortese, I was greeted by a bold, younger woman. Although I did not expect much, she disproved EVERY notion of her, car buying experiences and Jeep. To be clear: without Samantha's approach to the entire process, I'd have walked from the Jeep line altogether.
Instead, she asked questions, listened to my answers, joked and found solutions appropriate to my situation - all while selling me (upselling, selling, etc.. but not pushy).
We walked through several options, arriving at a lease option that fit my budget. What impressed me most, she discouraged my buying a car outside my price range, instead encouraging me to go with what I liked, could afford, and focusing on coming back to see her in 2 years for the next "better" car (my view of better). She sold me there, on the spot, when all I needed was information about what to do with my current vehicle and how to proceed with my sales process.
The new vehicle is amazing (2016 Jeep Compass, leased with a trade of my former 2007 Compass). The process was painless, enjoyable and faster than expected. I now have a "Car Girl" for family and friends when they ask.
This is exactly the type of service and approach that will cause me to return. Thank you.
It was great! I've leased from Cortese once before and I've worked with Jeff LaMatina both times. He gives me all the info I need to make a decision and plenty of time to make that decision. I'm very happy with my new Jeep! Everyone else was very helpful, especially Rocco. I will be back when this lease is up.
I hate the process of buying a vehicle but the salesman Ashley Wegman made it a very pleasant experience. Ashley was excellent and I have nothing but positive things to say about working with him and Cortese. I will be recommending Cortese and specifically Ashley to anyone whom I know is in the market for a new vehicle.
let me start out by saying I am 73 yr old and have I bought many cars and I mean many cars from different dealers in the roch area. I talked to Bob Harmon real nice salesman I might add we ended up putting me in a brand new Outlander due to me being 6 ft 6 inches tall. Well I drove it home and around for a few days finally coming to say to myself this vehicle is to small up front for my legs etc. Now what I have over 200 miles on vehicle told my wife I was going to take it back she says good luck with this one so here I go back to Cortese to see Bob he says that's something I cant do u will have to talk to the owner John Cortese himself I said to myself no way now here is where we separate the average dealership from the GREAT dealership I told him what happened and without thinking for a second he says bring it back and let us find u another car well people this is a great dealership with a GREAT owner and I would not go anywhere else to buy a car.
Our salesman, Bob Harmor was exceptional. He was very knowledgeable about our new Dodge Caravan and had answers to all of our questions. John Cortese was extremely welcoming and accommodating to all of our needs.
John Cortese and Josh Jenny both went out of their way to ensure we were completely satisfied. After the vehicle we originally wanted was sold, they made countless calls, and ultimately John secured a better Jeep for us, at a great price! We will not hesitate to return or recommend Cortese to others. Best experience I have had at a dealership, great job and thanks:-)
Interesting. I traded in a 2014 Dodge Charger for a 2016. The 2016 that we were negotiating on and came to an agreement didn't exist. They did find a 2016 charger but it had a different package. It had the blackout with 20" tires. I would have rather had the other car as it had Sirius radio, remote start and back up warning. A remote start was added but so far it doesn't seem to always start on the first try .I'm very happy with the car but was confused on how I had signed a deal for one car but ended up with a different one. Had I received the original I would rate the experience excellent. Also the girl that sold me the car no longer worked there after that night.
Rick Riola was our salesperson and works in the Dodge dealership. We actually purchased a used vehicle from the Ford dealership and Rick was very accommodating. The car was for my teen daughter. Rick was very professional and patient. We all know how indecisive teens can be. Jesse and Steve at the Ford store were great as well. My wife solely drives Jeeps that we typically purchase or lease from Doan. Now that we know Rick is at your Henrietta dealership we will gladly drive from Greece to give them our business.
A very pleasant experience all around. Dealt with a new carsales rep. Samantha Cortese. What a pleasure to deal with her, friendly, courteous, knowledgeable, cute, very self confident and no bs. I've bought two new vehicles in less than a year and l'm very pleased with both. Congratulations John! , On such a well run organization, top shelf.
I randomly selected Cortese as my first stop to inquire about selling my 2015 Jeep Grand Cherokee. I was immediately impressed with the hospitality and casual yet professional approach by Nick the sale representative. I was then introduced to Josh the sales manager who is a class act. He tested my vehicle, gave me a fair quote and had a seasoned, friendly way of letting me know this was the place for me. I moved on to 2 other local dealerships and was turned off on all fronts. With in a few hours I was back at Cortese to complete an efficient, painless transaction of selling my vehicle. I highly recommend Cortese as THE dealership for your next vehicle. As a local business owner I know the importance of how you treat customers. Cortese is spot on.
The Cortese family is one of a kind. I worked closely with Chris Dunkleberger which was a pleasure due to his honesty and commitment to keeping me within my personal budgetary guidelines. Also Mr. Joshua Jenny, sales manager, a man of great intellect and professionalism, went the extra mile to ensure I was in a safe, reliable, and affordable vehicle by giving me the most towards my trade in. Dave Hilner, to say the least, was also an absolute delight to work with, he made me feel like part of the Cortese family, he cared about my financial situation, past life experience and understood without judging. He was most comforting and polite. I have recommended your business to everyone that I have come in contact with. I will remain a loyal customer of Cortese solely for the amazing customer service that was provided. Please, also understand I am thrilled with my new Jeep Compass, and look forward to upgrading when my lease is over. I thank each of you for your sincere consideration, help and compassion for me.